Privacy Policy

ckbet Privacy Policy

This Privacy Policy ("Policy") describes how ckbet ("ckbet," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("Player," "User," "you") who access or use the ckbet website at ckbet.top and all associated services (collectively, the "Platform"). This Policy is incorporated into and forms part of the ckbet Terms & Conditions.

1. Introduction

ckbet is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We understand that trust is the foundation of any good relationship, and that extends to how we handle your information. This Policy has been drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).

By registering an account, accessing the Platform, or using any ckbet service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

ckbet collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address, city of residence (e.g., Manila, Cebu, Davao)	Account communication, support, notifications
Financial Data	GCash number, PayMaya account, BPI/BDO account reference, transaction history	Deposit and withdrawal processing, AML compliance
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud detection, performance optimization
Usage Data	Games played, bet amounts, session duration, bonus usage	Responsible gaming monitoring, personalization, analytics
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support, dispute resolution, quality assurance

3. How We Collect Your Data

ckbet collects personal data through the following means:

• Direct Interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Verification Services: Identity and age verification data obtained from licensed KYC (Know Your Customer) service providers to comply with Philippine anti-money laundering regulations.
• Payment Processors: Transaction reference data shared by GCash, PayMaya, and banking partners solely for the purpose of confirming and processing your deposits and withdrawals.

4. How We Use Your Personal Data

ckbet uses your personal data for the following specific purposes:

• To create, manage, and maintain your ckbet account and verify your identity.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under Philippine law.
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the Platform.
• To provide customer support and resolve disputes or complaints.
• To send you account-related notifications, security alerts, and transactional communications.
• To send promotional communications about ckbet bonuses and offers, where you have opted in to receive such communications.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To improve the Platform's performance, user experience, and game offerings through aggregated analytics.
• To comply with applicable Philippine laws, regulations, and lawful requests from regulatory authorities including PAGCOR and the NPC.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ckbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the ckbet Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML/CTF regulations, PAGCOR requirements, and NPC directives.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

ckbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating the Platform, including payment processors (GCash, PayMaya), KYC verification providers, cloud hosting services, and customer support tools. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory Authorities: Government bodies, law enforcement agencies, and regulators (including PAGCOR and the NPC) where disclosure is required by law or a valid legal order .
• Fraud Prevention: Industry fraud-prevention databases and networks where sharing is necessary to protect ckbet and its players from criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

7. Data Retention

ckbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for five (5) years following the end of the business relationship.
• Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

8. Cookies & Tracking Technologies

ckbet uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your ckbet account. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use the Platform (e.g., pages visited, time on site) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics Cookies: Used to understand aggregate usage patterns across the Platform. Data collected is anonymized and not linked to individual players.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ckbet Platform.

9. Data Security

ckbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ckbet Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC requirements.

While ckbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ckbet login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ckbet:

• Right to Be Informed: The right to know what personal data we collect and how it is used – which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days.

11. Children & Minors

The ckbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete all associated data, and report the incident as required by applicable law. If you believe a minor has accessed the Platform, please contact us immediately via live chat.

12. International Data Transfers

The ckbet Platform is operated primarily for Filipino players, and your personal data is processed and stored on servers located within or serving the Philippines. In limited circumstances, data may be transferred to service providers operating in other jurisdictions (for example, cloud infrastructure providers). Where such transfers occur, ckbet ensures that appropriate safeguards are in place – including contractual data protection clauses – to ensure your data receives a level of protection equivalent to that provided under Philippine law.

13. Updates to This Policy

ckbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where required, notify you via email or on-platform notification. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ckbet, please contact our Data Protection Officer (DPO):

• Method: 24/7 Live Chat on the ckbet Platform (fastest response)
• Email: privacy at ckbet.top

Email is displayed as plain text and is not a clickable link. Our DPO aims to respond to all written data privacy inquiries within five (5) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.